Refund policy

We hope it settles into your home the way you pictured it. If it does not, we will put it right.

You have 30 days from the day your order arrives.

Write to hello@weralis.com with your order number and a couple of lines about what happened. Once we have that, we refund you. The item stays with you.

What we refund

• Damaged, faulty, or not what the page described. Full refund, including the shipping you paid. A photo helps, if you have one.
• It arrived and it is not for you. Full refund of the item price.
• It never arrived. Full refund.

What we do not refund

• Anything asked for more than 30 days after delivery.
• Damage from use the product was not built for.

Cancelling an order

You have 15 minutes to cancel from your confirmation email. After that the order is usually already with the warehouse, but write to us and we will see what can be done.

How the money comes back

To the card or account you paid with, once we confirm the refund. Your bank sets the pace from there, and most cards take a few business days. If it has not appeared by then, write to us and we will chase it.